You probably have questions about keeping you, or your children safe while connected to our games through your mobile device. Things like age limits, in-app purchases, and privacy are all very valid concerns, and we’re here to make sure that you get the support you need.
To make sure you can enjoy Downtown Gangstaz in a safe and controlled environment, we stick to a clear set of principles that'd served our gamer and us well: We respect our gamer, and we put all our might into making the most fun games for them to enjoy. We’ll never sacrifice game quality for any other short-term considerations. We want you to be in total control of your experience with DynamicNext games. That means that before you or your child download our games, you should be given upfront information about the game’s content. This means that it should be totally clear when you’re about to make any purchases within a game.
If you or your child ever have any problems with our games, you should be able to quickly find out how to fix it. As well as providing guides like this, that means helping you to contact the right company for your issue, whether it’s to do with payments (which will usually be Google or Apple, who process purchases and refunds) or the game itself (which will usually be us).
Read on as we try to cover what might be your most likely questions. If we’ve missed anything, email us at firstname.lastname@example.org. In your email, be sure to include any specific details that might be useful, like what happened and when, possible transaction ID receipts, relevant screenshots, etc.
If you’re familiar with our games, you can also check our Support pages for questions about your game or device, or our Forums page for plenty of information built along with our player community. An additional resource is available inside your game by going to Side Menu > Devs. There you will have options to access our Facebook Page, Facebook Group our Helpdesk, and Email Us. Also, you can drop in Feedbacks on the Feedback wall. Alternatively, there is an FAQ tab in the Menu too.
Thanks for your help in making our games as safe and as fun as possible!